FAQs

Is VIYA jewellery real 925 silver?

Yes. Every VIYA piece is made in 925 sterling silver (92.5% pure silver), from Dharma Jewellers, a family jeweller trusted in Vaniyambadi for more than seventy years.

Will my silver jewellery tarnish?

Natural silver can darken slowly with exposure to air, moisture and chemicals. This is normal, and the shine can be restored with a soft silver polishing cloth.

How should I care for my jewellery?

Put your jewellery on last and take it off first. Keep it away from perfume, lotions, water and sweat. Wipe it with a soft dry cloth after wearing, and store each piece separately in its VIYA pouch or box.

Is it safe for sensitive skin?

Sterling silver is a skin-friendly metal and is worn comfortably by most people, including those with sensitive skin.

When will my order arrive?

Orders are dispatched within 1–3 working days. Delivery usually takes 3–7 working days, depending on your location in India. You will get a tracking link once your order ships.

Can I return or exchange my order?

Yes, within 7 days of delivery, for unused pieces in their original packaging. Please see our Refund Policy or write to us for help.

Does my order come gift-wrapped?

Every order arrives in a VIYA jewellery box, ready to gift.

How can I contact you?

Email viya1327@gmail.com or call +91 94357 50509. You can also visit us at Dharma Jewellers, 36 Flower Bazaar, Vaniyambadi, Tamil Nadu 635751, India.