Refund policy

We want you to love your VIYA jewellery. If something is not right, we are here to help.

Returns and exchanges

• You can request a return or exchange within 7 days of delivery.
• Items must be unused and unworn, and returned in their original VIYA packaging with all tags and the invoice.
• For hygiene reasons, earrings and piercing jewellery can only be returned if they are damaged or incorrect.
• Personalised or custom-made pieces cannot be returned unless they are damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email us within 48 hours of delivery with your order number and an unboxing photo or video. We will arrange a replacement or full refund at no cost to you.

How to request a return

Email viya1327@gmail.com or call +91 94357 50509 with your order number and the reason for return. We will share the return steps.

Refunds

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–7 working days. Original shipping charges are not refundable unless the item was damaged or incorrect.